C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\ 🔑 Step-by-Step Guide to Resetting Your SEPM 14 Password
If resetpass.bat throws an error or hangs, it usually means the script cannot communicate with the underlying database (embedded SQL Anywhere or Microsoft SQL Server).
Follow these steps precisely to reset your password. You must have local administrator rights on the server running SEPM. Step 1: Open Command Prompt as Administrator Navigate to Start, type cmd . Step 1: Open Command Prompt as Administrator Navigate
The resetpass.bat file is a built-in command-line utility provided by Broadcom (formerly Symantec) located within the SEPM installation directory. Its sole purpose is to reset the password for the default administrator account (usually named "admin") to a temporary password, allowing you to regain access to the management console. Why You Need This File
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\ In these cases
Open the login console. Enter the default username: admin Enter the default temporary password: admin
Right-click (if using the embedded version) and click Restart . ⚠️ Section 4: Troubleshooting Common Failure Points it usually indicates an incomplete installation
resetpass.bat is a batch script utility bundled natively with Symantec Endpoint Protection Manager (version 14 and later). Its sole purpose is to reset the built-in administrator password ( admin or symadmin ) back to factory default without requiring a full database reset or reinstallation.
The resetpass.bat file is already included in your local SEPM installation directory. If the file is missing from your server, it usually indicates an incomplete installation, a corruption issue, or that an antivirus scan mistakenly quarantined the file. In these cases, you should repair the SEPM installation via the Windows Control Panel rather than downloading the file from the internet. Step-by-Step Instructions to Reset the SEPM 14 Password
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\ (Note: On older 32-bit systems, it is in
Do not download resetpass.bat . Instead, locate the existing copy on your SEPM server using the steps below.