UI/UX & Theming
Extends the default canned responses with images, attachments, and dynamic placeholders (e.g., %ticket.link% ).
Allows web server-based pass-through authentication, useful in secure network environments.
| Plugin | Function | | :--- | :--- | | | Adds Google reCAPTCHA v3 to the ticket submission form. Blocks bot spam. | | Satisfaction Survey Extended | Sends automated CSAT surveys after ticket resolution. Includes open-ended questions and NPS scoring. | | KnowledgeBase Access Control | Restricts KB articles based on client groups or ticket status. | osticket plugins list
Streamlining how users and staff log in can improve both security and user experience.
He hit .
Embeds images and files directly in the ticket thread for quick viewing. Subticket Manager UI/UX & Theming Extends the default canned responses
Managing separate passwords for a help desk frustrates both customers and staff. Third-party developers have filled the gaps left by official authentication tools.
: Click on the newly added plugin to input API keys, directory paths, or custom preferences.
Your primary (e.g., improving security, automating assignments, changing the look) Blocks bot spam
Go to the Admin Panel > Manage > Plugins. Click "Add New Plugin" and install it.
He scrolled past the usual suspects: a broken SMTP relay, a “Ticket to Fax” bridge that hadn't worked since the last fax machine was unplugged in 2019, and a CAPTCHA plugin that only asked users “What is 2+2?” and accepted “4” OR “four” OR “IV.” Bot traffic was their second biggest problem, right after Kevin.
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