Sentinel uses TCP port 6002 (or 1947 for newer LDK versions). Use netstat -ano | findstr "6002" in the Command Prompt to see if another program is blocking it. 🧹 Perform a Clean Reinstall
Which are you currently running (e.g., Windows 10, Windows 11)?
This is the most successful fix. The installer fails because it detects fragments of a previous installation (even a failed one) and refuses to overwrite them. We must manually scrub the system. Sentinel uses TCP port 6002 (or 1947 for newer LDK versions)
If these steps don't resolve the issue, it might be helpful to provide more context or specifics about your environment and the exact error messages you're seeing.
Always ensure you are downloading the driver directly from the official Thales (formerly SafeNet/Gemalto) support portal to avoid corrupted or malicious files. This is the most successful fix
If all else fails, the software provider for your dongle may have a specific version of the driver required for their software, or a special cleanup patch.
Follow these troubleshooting steps in order to resolve the installation failure. 1. Disconnect All USB Security Dongles If these steps don't resolve the issue, it
Keeping the USB security dongle plugged in during installation causes driver conflicts. Step-by-Step Solutions to Resolve the Installation Failure
Residual files from previous or incomplete installations often block new versions from installing.
Go to > Advanced options > Startup Settings > Restart .