Once you complete these steps, check the dashboard status indicators to ensure the system is working properly:
Note: This forces the filter to stay active even if it can't reach the categorization servers immediately. 🌐 Resolve Underlying DNS & Connection Issues
Avoid using internal or ISP DNS for the categorization servers. Go to DNS and set a Custom DNS Forwarding rule for *.zvelo.com to use Cloudflare (1.1.1.1) or Google (8.8.8.8). Once you complete these steps, check the dashboard
Kerio Control requires an active subscription to download categorization updates. Log into the interface. Navigate to Dashboard . Check the License tile.
As mentioned by users, ensuring stable DNS resolution is crucial for the Zvelo service to check categorized URLs without failure 1.2.1. Kerio Control requires an active subscription to download
for a different version of Kerio Control, or help checking your license status in the GFI portal? Technical Support Specialist Systems Administrator Using Kerio Control Web Filter
) are using these categories correctly; if the filter is inactive, these rules will appear greyed out. GFI Support to run those database commands? Using Kerio Control Web Filter Check the License tile
The error message is a symptom, not a root cause. It signals that the Web Filter service has been disabled or cannot authenticate. This typically happens due to one of the following reasons:
If you disable this option and the error message persists, follow the troubleshooting steps below, which cover the most common underlying causes of this problem.