If your computer crashed, or if you cannot open the software, you can perform a license check remotely using Nitro's official online portal. Step-by-Step Guide:
: To move a license to a new machine, the user must first deactivate it on the current device to release the seat on the server. Significance in the Software Lifecycle
Once deactivated, you can use the same 18-digit serial number to activate Nitro Pro on your new machine. Pro Tip: Managing Your License Online
You can find the Computer ID by going to . Once you have recorded the ID, you can press ESC to exit that screen without deactivating anything. Nitro support strongly recommends maintaining a list of these IDs for each user in your organization, because if a computer breaks down or you forget to deactivate before replacing a machine, you can contact support with the Computer ID and they can remove that activation from their end.
: For the tool to function, the filechck.dll library must be present in the same directory as the executable, typically found within the installation folder. 3. Common Hurdles in the License Check
before installing Nitro Pro. Old installer files can cause the installation process to pick up the wrong version, leading to activation errors.
For the tool to function correctly on Version 13, specific dynamic link libraries (.dlls) such as metrics.dll , NitroPlatform13.dll , and npdf.dll must be present in the installation directory. Managing and Retrieving Licenses
: Note that the check tool for older versions (like v11) will not work for Nitro Pro 13 ; you must use the version-specific tool. Common Activation Issues ("The Story")
These files must be present in the same directory as the LicenseCheck.exe utility for it to function correctly.
How many slots are currently filled.
: Serial number format 5049xx-xxxxxx-xxxxxx . Allows activation on two computers as long as the same user operates both machines. No account login required.
For advanced diagnostics, Nitro provides a dedicated utility:
This public link is valid for 7 days and shares a thread, including any personal information you added. This link or copies made by others cannot be deleted. If you share with third parties, their policies apply. Can’t copy the link right now. Try again later. Activate Nitro PDF Pro